Explanation & Decision Support
Human Escalation CTA
Always offer a clear path to a human.
Production readyMediumFriction: lowArticle 50(1)Article 86
Chat headerDecision result screen
Problem
Always offer a clear path to a human. This pattern helps address:
- user frustration
- sensitive topic
When to use
- Whenever the AI can produce user-affecting outputs
When not to use
- No practical human path exists (be honest about it)
Do
- Make the CTA visible without deep-nesting
Don't
- Hide it behind multiple menu levels
Example copy
short
Talk to a human
contextual
Prefer a person? Talk to a human agent.
detailed
You can switch to a human agent at any time. Average wait time: {wait}. Your conversation so far will be shared with the agent unless you clear it.
Implementation checklist
- Wire to real handoff channel
- Show realistic wait times
Accessibility notes
- Button-styled, not icon-only
Related patterns
This tool provides product and UX guidance for AI disclosure patterns. It does not provide legal advice and does not determine legal compliance. Please consult qualified legal counsel for binding assessments.